Worker Guide
Shifts & Payments
Finding shifts, the shift lifecycle, and how you get paid.
Finding Shifts
The marketplace
Your shift marketplace shows available shifts matched to your skills, location, and availability. Shifts are sorted by relevance using our matching engine, which considers your skills, distance, experience, and availability windows.
Search and filters
Narrow your results using filters: city/location, shift category (bartender, server, line cook, etc.), required skills, pay range, and distance from your location. On mobile, GPS-based proximity filtering helps you find the closest opportunities.
Recommended shifts
The recommendation engine highlights shifts that are particularly good matches for your profile. These appear with higher visibility in your feed. A complete profile with accurate skills and availability leads to better recommendations.
Competitiveness meter
When viewing a shift, you may see a competitiveness indicator showing how your application stacks up relative to other applicants. This is based on your skills match, reliability score, and experience.
Promoted and bounty shifts
Some shifts have paid promotions from businesses that boost their visibility. Bounty shifts offer a pay multiplier above the base rate -- these are typically harder-to-fill or urgent shifts. Look for bounty indicators on shift cards.
Urgency countdown
Shifts starting soon show an urgency countdown. These may be easier to land since fewer workers apply last-minute, but make sure you can actually get there on time before applying.
Applying for Shifts
How to apply
Open a shift from the marketplace and tap or click the Apply button. Your application includes your full profile, so make sure it is complete and up-to-date before applying. Each worker can submit one application per shift.
What businesses see
When you apply, the business sees your profile photo, name, headline, skills, experience, reliability score, ratings, and favorite status. A strong profile with a high reliability score significantly increases your chances of being accepted.
Application status
Track all your applications from the Applications page. Statuses include: pending (waiting for business review), accepted (you got the shift), and rejected. If rejected, you cannot re-apply to that specific shift, but you can apply to other shifts from the same business.
Withdrawing an application
If you change your mind before being accepted, you can withdraw your application from the shift detail page. Withdrawing has no impact on your reliability score.
The Shift Lifecycle
Overview
Every shift follows a structured lifecycle: Posted > Filled > Acknowledged > Checked In > Arrival Confirmed > Completed. Each step has specific actions required from either you or the business.
Step 1: Acknowledge your assignment
After a business accepts your application, you need to acknowledge the assignment. This confirms you have seen the acceptance and plan to show up. Acknowledge promptly -- businesses notice responsiveness.
Step 2: Check in
When you arrive at the venue, check in through the app or website. This timestamps your arrival and notifies the business you are on-site. Checking in on time (or early) positively impacts your reliability score.
Step 3: Business confirms arrival
The business confirms that you have arrived and are ready to work. This is their verification that you are physically present. Once confirmed, the shift is officially underway.
Step 4: Shift completion
When the shift ends, the business marks it as complete. They may add tips or additional wages at this point. Once completed, your payout is automatically initiated.
Shift extensions
Sometimes a shift runs longer than planned. The business can extend an active shift in real time, which adjusts the pay accordingly. You will be notified of any extensions.
Cancellations & No-Shows
Cancelling a shift
If you need to cancel after being accepted, use the Cancel button on the shift detail page. Cancelling more than 4 hours before the shift start time has no penalty. Late cancellations (within 4 hours) negatively impact your reliability score.
No-shows
If you do not show up for a shift without cancelling, the business can report a no-show. No-shows have a significant negative impact on your reliability score and may lead to account restrictions after repeated offenses.
Disputing a shift
If something went wrong with a completed shift -- incorrect pay, conditions that didn't match the listing, or a wrongful no-show claim -- open the shift and use "Report an issue" within 48 hours of completion. Any pending payout for that shift is protected while our team reviews, typically within 1-2 business days.
Best practice
Only accept shifts you are confident you can complete. It is better to not apply than to accept and cancel. If an emergency comes up, cancel as early as possible -- even a late cancellation is better than a no-show.
Ratings & Reliability
Reliability score
Your reliability score starts at 100 and is affected by shift completions, on-time check-ins, cancellations, and no-shows. The score is calculated using weighted factors including completion rate, cancellation history, and punctuality. A high score means more shift visibility.
Business ratings
After every completed shift, the business rates your performance. Consistently high ratings unlock premium shifts with boosted pay rates and give you higher visibility in business search results.
Rating businesses
You can also rate businesses after your shift. Your ratings help other workers make informed decisions and incentivize businesses to provide good working conditions. Be honest and constructive.
Badges
Achievement badges are awarded for milestones: your first shift, first in a metro area, referral milestones, and shift count milestones. Badges appear on your profile and signal experience to businesses.
Shift Messaging
Communicating with businesses
Each shift has an in-app messaging thread between you and the business. Use this to coordinate logistics, ask questions about the venue, or communicate about any shift-related issues. All messages are recorded for accountability.
When to message
Good reasons to message: confirming parking or entrance details, asking about dress code specifics, notifying about a slight delay, or clarifying equipment needs. Keep it professional and shift-related.
Getting Paid
How payment works
When a business fills a shift with you, a wage hold is placed on their payment method. When the shift is marked complete, payment is captured and your payout is initiated automatically. You do not need to invoice or request payment.
Tips and additional wages
Businesses can add tips and additional wages when completing a shift. Combined, these can total up to 2x the base wage amount. These are included in your payout automatically.
Payout timing
Standard payouts arrive in 2-3 business days via Stripe. For newer business accounts, payouts may be held for up to 72 hours before release as a fraud-prevention measure. You will see the expected release date in your earnings.
Earnings dashboard
Your earnings dashboard shows total shifts worked, total hours, and total earnings. Each completed shift appears with a detailed breakdown of base pay, tips, additional wages, and payout status.
Monthly and yearly statements
Download PDF statements from your earnings page. Monthly statements show a per-shift breakdown for that month. Yearly statements summarize your annual earnings. These are useful for tax purposes.