Worker Guide
Your Reliability Score
What it is, what shapes it, and how to build a strong one.
What the reliability score is
A snapshot of your track record
Your reliability score is a single percentage that summarizes how dependable you've been on OpenToServe. Businesses see it when you apply, and it factors into how competitive your applications are, so it's one of the most valuable things you can build over time.
It reflects your real history
The score is calculated from your actual activity on the platform -- not a survey or a self-rating. As you accept, work, and complete shifts, it updates automatically to reflect your recent behavior.
What affects your score
Attendance
Showing up for the shifts you accept, on time, is the single most important thing. No-shows and last-minute cancellations are what hurt a score the most.
Completion
Finishing the shifts you start -- staying for the full scheduled time rather than leaving early -- signals dependability to businesses.
Business ratings
After a shift, businesses can rate their experience working with you. Consistently positive feedback lifts your score over time.
Responsiveness
Confirming shifts and replying to messages promptly helps businesses plan with confidence, and it counts in your favor.
Why we don't publish the exact formula
We keep the precise weights and math private so the score stays a fair, honest reflection of behavior and can't be gamed. The four areas above are what genuinely move it -- focus on those and the number takes care of itself.
The "New" status
Everyone starts here
Until you've built up enough of a track record, your reliability shows as "New" instead of a number. This tells businesses you're just getting started rather than showing a score based on too little data.
Turning New into a score
Complete a few shifts reliably and your score becomes established. The fastest, most durable way to a strong starting score is simply to honor your first commitments.
How to improve it
Only accept what you can commit to
It's better to apply for fewer shifts you're certain about than to accept many and fall through. Every reliable completion strengthens your score.
Arrive on time, every time
Plan your travel with a buffer. On-time arrivals are the foundation of a good score, and a single no-show can undo a lot of good work.
Communicate early
If something genuinely unavoidable comes up, let the business know as far in advance as you can through the shift chat. Early, honest communication is always better than going quiet.
Consistency beats intensity
A steady history of completed shifts matters more than any single week. Keep showing up and the score climbs and stays there.